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FAQ
Placing Your Order
Will I be charged sales tax on my order?
No. All prices you see are final and include any applicable taxes or fees. You won’t pay anything extra at checkout or upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), PayPal, and Apple Pay for fast, secure checkout.
Do you ship internationally?
Yes, we ship worldwide! Orders are shipped from regional fulfillment centers to get your gear to you faster.
Can I pay over the phone?
For your security, we do not accept payments by phone. All transactions must be completed securely through our website checkout.
Is my payment information safe?
Absolutely. Our site is secured with SSL encryption and is PCI-DSS compliant, so your personal and payment details are always protected.
What should I do if my credit card is declined?
Please double-check your card details and ensure your bank allows international transactions. You can also try another payment method or contact your bank directly. Our support team is happy to help if the issue continues.
My card was charged, but I didn’t get an order confirmation. What happened?
This is usually a temporary authorization hold that will drop off your account within 3–10 business days. If the charge remains, please email us your details and we’ll resolve it right away.
What if I can’t complete my order online?
Reach out to our Customer Support via email or live chat. We can help troubleshoot or provide a secure payment link to finalize your purchase.
Order Processing & Shipping
Are all jerseys in stock?
Most items are ready to ship. During major tournaments, popular styles may sell out quickly. Real-time stock status is shown on each product page.
Can I change my order after I’ve paid?
We can only make changes if your order hasn’t started processing. Contact us as soon as possible and we’ll try our best to help.
Can I cancel my order?
Yes, you can cancel within 1 hour of placing your order, as long as it hasn’t been prepared for shipment. See below for how to cancel.
How do I cancel my order?
Email our support team or message us via your account with your order number. We’ll let you know if it can be canceled and process your request promptly.
What are your shipping options and delivery times?
We ship from regional hubs using tracked carriers. Delivery within the U.S. takes 5–10 business days. International delivery typically takes 7–20 business days depending on location.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. Use it to follow your delivery on the carrier’s site or in your account.
What if my order doesn’t arrive on time?
Check your tracking for updates first. If there’s a significant delay or no movement, contact us with your order number and we’ll look into it with the carrier.
Returns & Exchanges
What’s your return policy?
We offer a 14-day return window from the delivery date. Items must be unused, in original condition with tags attached. Customized items cannot be returned unless defective.
How long do refunds or exchanges take?
Once we receive your return, processing takes 3–5 business days. Refunds are issued to your original payment method. Timing depends on your bank or payment provider.
Are there any fees for returns?
You are responsible for return shipping costs unless the item is defective or we made an error. We don’t charge any restocking or handling fees.
The Jersey Legend Team
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